SwertePH Privacy Policy – How We Handle Your Data

1. Introduction

SwertePH ("we", "us", "our") is committed to protecting the personal information of every individual who visits, registers, and plays on the SwertePH platform. This Privacy Policy describes how SwertePH collects, uses, stores, shares, and protects your personal data, and how you can exercise your rights as a data subject under Republic Act No. 10173, the Data Privacy Act of 2012, and its Implementing Rules and Regulations.

By registering a SwertePH account or by continuing to use the SwertePH platform after this Policy has been updated, you acknowledge that you have read and understood this Privacy Policy. This Policy applies to all personal data collected through the SwertePH website, mobile browser experience, and any associated communications channels including email and live support.

This Privacy Policy is part of your agreement with SwertePH. It should be read alongside the Terms and Conditions and the Responsible Gaming guidelines. Where the Terms and Conditions and this Policy overlap on data-related matters, this Policy governs.

2. Data Controller

SwertePH acts as the data controller for personal information collected through the platform. As data controller, SwertePH determines the purposes and means of processing your personal data, and is responsible for ensuring that processing is lawful, fair, and transparent.

If you have questions about how SwertePH processes your data, or wish to exercise any right described in this Policy, contact the SwertePH data privacy team at:

3. Personal Data We Collect

SwertePH collects only the data necessary to provide the platform services, verify identity, process transactions, and comply with legal requirements. The categories of personal data collected include:

SwertePH does not collect sensitive personal information such as biometric data, health records, or racial or political data, except where expressly required by regulatory mandate and disclosed at the point of collection.

4. How SwertePH Collects Your Data

SwertePH collects personal data through the following channels and interactions:

• Account registration: You provide identity, contact, and credential data directly when you create your SwertePH account.
• Identity verification: You upload documents and photographs during the Know-Your-Customer (KYC) process, which SwertePH conducts in line with anti-money laundering obligations.
• Deposits and withdrawals: Payment channel providers confirm transaction identifiers and amounts to SwertePH to process and record PHP transactions.
• Platform use: SwertePH systems automatically log gameplay, session data, IP addresses, and device information during your use of the platform.
• Customer support: When you contact SwertePH via email or live support, we collect the content of those communications and any supporting information you provide.
• Cookies and similar technologies: Cookies and local storage collect technical and behavioural data as described in Section 10 of this Policy.

5. Why SwertePH Uses Your Data

SwertePH processes personal data for the following purposes:

• Account management: Creating, maintaining, securing, and where necessary closing your SwertePH account.
• Identity and age verification: Confirming that all registered players are adults aged 18 or above residing in the Philippines.
• Payment processing: Facilitating PHP deposits and withdrawals through supported local payment channels.
• Platform security and fraud prevention: Detecting, investigating, and preventing suspicious activity, account compromise, money laundering, and other forms of fraud or abuse.
• Responsible gaming: Monitoring account activity against self-imposed limits, identifying patterns that may indicate problem gambling, and administering self-exclusion requests.
• Legal and regulatory compliance: Meeting obligations under Philippine law, including the Data Privacy Act of 2012, anti-money laundering legislation, and other applicable regulations.
• Platform improvement: Analysing aggregated, anonymised usage patterns to improve the SwertePH experience — this analysis does not use individually identifiable data.
• Customer support: Responding to account queries, dispute resolution requests, and responsible gaming inquiries.

6. Legal Bases for Processing

SwertePH processes your personal data under the following lawful bases recognised by the Data Privacy Act of 2012 and its Implementing Rules:

• Contract performance: Processing necessary to operate your SwertePH account and deliver the services you registered for.
• Legal obligation: Processing required to comply with Philippine law, including KYC, anti-money laundering verification, and data retention requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where those interests do not override your privacy rights.
• Consent: Where SwertePH seeks to use your data for any purpose not covered above, we will request your explicit consent and explain the specific use clearly before proceeding.

7. Who SwertePH Shares Your Data With

SwertePH does not sell, rent, or trade personal data. We share data only where necessary and with the following categories of recipients:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, and bank partners receive the transaction data necessary to process your PHP deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers receive document images and identity data to conduct verification checks on behalf of SwertePH.
• Technology and hosting providers: Cloud hosting and infrastructure providers store SwertePH platform data in secure, controlled environments.
• Fraud detection services: Risk and fraud analytics providers receive technical data such as IP addresses and device fingerprints to support platform security.
• Regulatory authorities: SwertePH discloses data to Philippine regulatory bodies, law enforcement, and courts where required by law or court order.

All third parties who process data on behalf of SwertePH are bound by data processing agreements that require them to handle personal information in line with the Data Privacy Act of 2012 and to use data only for the stated processing purpose.

8. Data Retention Periods

SwertePH retains personal data only for as long as necessary to fulfil the purposes described in this Policy or to comply with legal obligations. The general retention approach is:

• Account and identity data: Retained for the duration of your active SwertePH account plus a minimum of five years after account closure, in line with anti-money laundering record-keeping obligations.
• Transaction data: PHP transaction records are retained for a minimum of five years from the date of the transaction.
• Gaming activity data: Bet and session records are retained for account lifetime plus five years for responsible gaming audit purposes.
• Support communications: Customer support records are retained for three years from the date of the interaction.
• Technical and log data: Server logs and IP records are retained for up to 12 months unless retained longer for an active security investigation.

When personal data is no longer required, SwertePH will securely delete or anonymise it in line with industry-standard data disposal practices.

9. How SwertePH Protects Your Data

SwertePH implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption of data in transit using TLS protocols and at rest using industry-standard encryption for sensitive fields.
• Access controls that restrict data access to SwertePH personnel and service providers on a need-to-know basis.
• Account authentication measures including strong password requirements and, where available, two-factor authentication.
• Regular security monitoring and logging of access to personal data systems.
• Data minimisation practices that limit what is collected and stored to only what is necessary.

No digital platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights, SwertePH will notify the National Privacy Commission and affected account holders in line with the requirements of the Data Privacy Act of 2012.

10. Cookies and Similar Technologies

SwertePH uses cookies and local storage to support platform functionality, maintain your session, and collect technical data that helps us detect fraud and improve performance.

Types of cookies used

• Strictly necessary cookies: Required for the SwertePH platform to function. These include session management, authentication state, and security tokens. They cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your SwertePH experience.
• Analytical cookies: Collect anonymised data about how pages are used, which sections attract attention, and where technical issues occur. This data is used in aggregated form only.
• Security cookies: Support fraud detection by tracking device and session characteristics across visits.

You can manage cookie settings through your browser's built-in controls. Disabling non-essential cookies will not prevent you from using the SwertePH platform, though some preference-based features may not function as expected.

11. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by SwertePH:

To exercise any of these rights, submit a written request to support@swerteph.best with the subject line "Data Privacy Request". SwertePH will verify your identity before processing any request and will respond within 15 business days. Where a request is complex or involves multiple rights, SwertePH may extend this period by a further 15 business days and will notify you of the extension.

If you believe SwertePH has not handled your personal data in line with this Policy or the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

12. Minors and Under-Age Access

The SwertePH platform is strictly for adults aged 18 and above. SwertePH does not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory part of the SwertePH registration process.

If SwertePH becomes aware that personal data has been collected from a minor, the account will be suspended immediately, data will be deleted to the extent permitted by legal retention requirements, and no gaming activity conducted through the account will be honoured. If you have reason to believe that a person under 18 has registered a SwertePH account, contact us immediately at support@swerteph.best.

13. Updates to This Privacy Policy

SwertePH may update this Privacy Policy from time to time to reflect changes in data practices, platform features, or applicable Philippine law. The date of the most recent update is displayed at the top of this page.

Where changes are material — meaning they significantly affect how your data is processed or your rights as a data subject — SwertePH will notify registered account holders via email or an in-platform notification with reasonable notice before the changes take effect. Continued use of the SwertePH platform after the stated effective date of any update constitutes your acknowledgement of the revised Policy.

We encourage you to review this Privacy Policy periodically. The most current version is always available at swerteph.best/privacy-policy.

14. How to Contact SwertePH About Privacy

For any question, concern, or request relating to your personal data and this Privacy Policy, you can reach SwertePH through:

For matters involving responsible gaming — including deposit limits, self-exclusion, or access to gaming history — see the Responsible Gaming section of the SwertePH platform.